Warranty policy

Warranty policy

Kremona guitars and Kremona Studio violins are made from the finest available woods, carefully seasoned and paired with high quality accessories by the Kremona-Bulgaria masters, trained in the European tradition.

Provided the instrument was purchased from an authorized Kremona dealer, Kremona USA warrants it against defects in workmanship and materials for a period of 3 years from the date of sale to the original purchaser. This warranty does not apply to damage caused by misuse, neglect, accident or modification, normal wear, accidental damage or improper storage during changes in temperature or humidity. Damages not covered in this warranty can easily be avoided in almost any climate with proper care. Fret wear, string wear, tuning machine wear and broken nuts and saddles are not covered in this warranty.

Warranty claims shall be presented with sale documentation to the original point of purchase. Neither dealer nor distributor assumes responsibility for shipping and insurance fees-- or damage during shipping-- within the warranty process.

Final decision regarding parts or instruments replaced or repaired under the conditions of this warranty rest solely with Kremona USA. Repairs or replacements covered under the terms of this warranty will be executed at no cost to the original purchaser, return shipping included. With issues not covered under warranty, an estimate for the repair will be given and the instrument will be returned at the cost of the owner.

Please register your new Kremona by completing the warranty registration form online, or send your completed warranty registration card to:

Kremona Trade, Inc.
11300 Sanders Drive, Suite 30
Rancho Cordova, CA 95742

 

Preamp Systems

Onboard preamp systems included with Kremona guitars are covered under warranty for a period of one year from the date of sale to the original purchaser. If the system fails to function properly due to defects in materials or workmanship during the applicable warranty period, Kremona USA, at its option, will repair or replace the system, with no charge for labor or materials. This warranty applies only if sold and delivered within the U.S. by an authorized Kremona dealer.

For more information about the preamp systems we include with our Performer and Crossover Series guitars, please visit the following links:

http://www.fishman.com/files/prefix_pro_blend_user_guide.pdf

http://www.fishman.com/files/clasica_iii_user_guide.PDF